Conflict Management Training
Accredited conflict management training that equips your team to de-escalate, communicate, and stay safe under pressure.
Overview
Conflict is an unavoidable reality in many working environments. Whether you are managing access, dealing with the public, or working in a high-pressure service role, the ability to de-escalate and resolve confrontation professionally is a core operational skill. Our Conflict Management training is SIA-aligned, practically focused, and delivered by experienced practitioners with real-world security backgrounds.
Participants leave with a structured toolkit for assessing risk, managing their own responses, and influencing the behaviour of others through communication — reducing the likelihood of incidents escalating to physical confrontation.
Course Content
- Understanding conflict — causes, triggers, and escalation patterns
- The psychology of aggression and emotional regulation
- Communication skills: verbal and non-verbal de-escalation
- Assessing and managing risk in dynamic situations
- Legal framework: use of force, proportionality, and duty of care
- Breakaway techniques and personal safety
- Post-incident management and reporting
- Lone worker safety and personal protective strategies
Suitable For
- SIA door supervisors and security officers (licence-linked training)
- Retail and hospitality staff
- Healthcare, social care, and NHS frontline workers
- Local authority enforcement and housing officers
- Managers and team leaders in customer-facing roles
Course Details
Duration
1-day core programme; 2-day version including breakaway and physical intervention
Format
Instructor-led classroom sessions with role-play scenarios and group exercises
Accreditation
SIA-aligned. Certificates issued on successful completion. CPD points available.
Group Size
Maximum 12 delegates per session to ensure quality interaction and practical time